SASSA Beneficiaries Legal Rights
As a SASSA beneficiary, there are certain things rather than just taking monetary benefits from SASSA one should be aware of, and the most important is their legal rights.
Every SASSA beneficiary should be aware of these facts that define the values of an individual SASSA beneficiary.
SASSA is obligatory to fulfill these beneficiary legal rights as these are set by the government of South Africa and not SASSA.
Keep in mind every person working at SASSA is obliged to take care of these rights, so you’re advised to read these laws carefully to know your value.
Remember, I’ll be addressing your rights as a beneficiary and the rights the SASSA is liable to follow for you.
You’re advised to fulfill your rights and report to authorities if someone from SASSA fails to fulfill yours.
SASSA Legal Rights
Here are some legal right for beneficiaries that must be kept under consideration while you’re interested in SASSA for taking benefits.
Eligibility Rights
If you’re a South African national resident and your financial status meets the specific eligibility criteria of SASSA to receive a grant, and you’re facing a problem in meeting your monthly expense, you have the right to apply for SASSA.
There is no one can stop you from doing this, if someone pressurizes you in this regard or someone stops you from applying, you can report to government authorities to take action against someone who’s stopping you.
More you can do. You can also report this to SASSA on the official helpline.
Information Rights
If SASSA makes any policy changes in its grant criteria or any major policy changes, SASSA is liable to inform you about this.
SASSA is obliged to inform you regarding any important update, so if you didn’t receive any important update notice from SASSA or through third-party mediums and face problems in the future like your grant suspension due to policy violations, you’re open to informing legal authorities under the government.
Racial Rights
SASSA is specifically designed for the people of South Africa without any racial discrimination. SASSA is oblidged to provide grants or benefits on the basis of only South African nationality and eligibility criteria.
If someone at SASSA don;t assist you in your matter because of your color, caste, or religion, it’s your right that you can report this matter to higher legal authorities of South Africa without any hesitation.
Fair Treatment Right
The workforce of SASSA or people working at SASSA are obliged to treat you well or politely.
It’s your right to be treated very professionally by the professionals of SASSA, os if someone at SASSA or any team member from SASSA treats you in an unethical manner, you can report this to higher SASSA management or to any legal government authority.
Appeal Rights
Many SASSA beneficiaries don’t know this, but if your grant is rejected due to any unknown reason, making an appeal to SASSA is in your right.
You can appeal to SASSA within next 90 days of your application rejection.
Privacy Rights
Your information that SASSA uses is also a confidential information, SASSA don’t have the right to use it for any other purposes or out of SASSA.
Your confidential information includes your ID. Phone number, you banking information, and your the reason fo your financial crises.
So if you notice any such thing or your information is misused by any organization or any person, you’ve the right to report this to SASSA higher management or government legal bodies.
Timely Payment Rights
You have the right to receive your monthly SASSA grant payments on time. SASSA is a very responsible organization in sending payments on time.
If SASSA postpone your payment, you’ve the legal right to report this matter.
Accessibility Rights
As of now, SASSA’s most of the services available online as SRD status check and various others.
But you aren’t limited to online only, you have a proper right to visit any SASSA office near you to get your query resolved.
If any SASSA professional declines your query by saying that you should contact them online, then he/she might be wrong.
SASSA workers are also obliged to resolve your query if you bring it physically to them in their office.
Right to Complain
You even have the right to report any serious issues that happen to you from all the above.
You can complain to any higher suitable authorities about the matter by ignoring any blackmailer.
Precautions
Following are some precautions you should take care of while reporting anything to higher authorities about the matter.
- Don’t use any abusive language with higher authorities, present your problem politely, and expect good to get your matter solves.
- The best way to present your problem to any higher authority is by writing on a paper with the title or purpose of your writing.
- Complaining to any higher authorities needs patience as such queries usually takes time to reach at the suitable person. So be patient while doing this.
- Always give a first try to reporting your problem to SASSA, your queries will be resolved just by here.
Final Thoughts
Your most of the problems will be solved by just asking to SASSA, their will be no need to contact any government legal body in South Africa. The purpose of this is to just to make you aware of the rights you have.
For More Information:
Call: 0800601011
Email: grantsenquiries@sassa.gov.za
