Common Problems SASSA Beneficiaries Face at ATM Machines 

It’s pretty normal to face a technical or non-technical problem at ATM machines when you often use such machines to get your money out while saving time.

In this post, we’ll be specifically looking at common problems SASSA beneficiaries face at ATMs while dealing with ATM machines.

This guide is going to be very helpful for you, no matter if you’re a tech-savvy or tech noob, at some point in your life, you can experience problems at ATM cabins after all these are machines.

ATM Problems and Their Solutions 

Here are some typical problems including technical and non-technical a SASSA beneficiary can face at an ATM point, not only problems, but we’ve also provided the best possible remedies, so stick with it, 

Technical:

• Problem Connecting: this technical issue is one of the most famous issues panicking among SASSA beneficiaries and also in other ATM users who’re not connected with SASSA.
  
  Solution: The solution to this is simple if you know that this is none of your business, this fault isn’t any fault to blame SASSA, mostly ATM machine companies or the bank owning that machine are responsible for this, but don’t panic, this problem goes away itself as this is just because of ongoing maintenance at the bank. 

• Technical Malfunctioning: this technical issues is highly the responsibility of the technical support of the ATM, In most the cases caused by errors in machine code or due to any fault in the spare part working in the machinery.
  
  Solution: report the issue to support management of the ATM or bank, if they encourage you to use any other machine, then move to another machine in your area without wasting much time.

• Card Stuck: every ATM user once in a lifetime at least has experiences a card stuck problem, your ATM card can eb stucked in the machine due to various unknown reason, it can be due to multiple wrong PIN entries or due to network errors while you performing transactions.
  
  Solution: if this happens, don’t panic and stay calm and wait for the machine to release your card, sometimes long pressing any 2 or 3 buttons of the machine can solve this issue. If the machine doesn’t release your card, contact the bank management to get your card back.

• Cash Bounce or Reverse: this can happen with some users dealing with ATM when the machine reverses back the cash it released. Almost all of the ATM machines these days are designed to reverse the cash if the ATM users don’t pick cash for long.
  
  Solution: try to take your cash from the machine after taking your card first to avoid this happening. You can also reuse the machine to get your cash back as it won’t go anywhere from your account.

Non-Technical:

• No Cash Available: this problem is simple as it’s explaining all itself that there isn’t enough cash in reserve at the ATM machine, this problem is normal and can happen at any bank when a bank goes out of money.
  
  Solution: wait for a while for the bank employees to fillup the cash section of the machine, or if you have urgency, simply try another ATM machine in your area.

• Strangers Asking for Help: you might be wondering why its a problem, in actual it can lead to serious problems even losing your money. It’s a fact that some strangers at ATMs are not even help seekers, but they are on a mission to rob people’s money.
  
  Solution: if anyone at the ATM asks you for help using ATM, ask them to discuss their issue with the ATM support team, and avoid helping them to avoid robberies.

Worst Case Scenario

This can also happen in your life, as this is worst, this is also rare that you may not get your ATM card working due to any technical reason with your card not letting you take your cash out, here is a guide on how you can take you cash without SASSA card.

For more helpful information on SASSA, you can follow sassacheck.net.za. We’ve covered everything an SASSA applicant or a beneficiary needs, from the SASSA online application process to SASSA appeal, and even we’ve also provided an amazing SASSA status check tool on our website.

Precautions:

1. Before you visit any ATM machine, try once checking the expiry date of your card.
2. If it’s raining outside, don’t touch the ATM machine with wet hands.
3. Always take your card first, then your cash from the machine.
4. Once you used the machine and have your ATM card and cash in your hand, leave and don’t stop anywhere until you reach your home door.
5. Due to huge population in South Africa, its fact that you may face peak hours at ATM, so figure out the peak hours of ATM machine in your area and try avoiding them.
6. Try to choose the nearest ATM machine in your area to your home, and at the same time avoid using any ATM machine late at night, if it’s necessary, try to choose the machine with a security guard.
7. Try to use public transport to reach the ATM, if you have your own convenience, try to take someone in your close relation with you to the ATM as a companion.

Final Thoughts

After reading about these problems and their best possible solutions, you won’t have any problem dealing with SASSA especially if you’re a new ATM user. If you ever find yourself in any situation discussed above, the most prior thing is ti stay calm and remember the solution.